Sr Product Designer – Associate Experience

Job Description

Zipline is 100% remote and accepts applicants from anywhere in North America + Internationally.

Hi. We’re Zipline! We’re helping put technology into the hands of those that need it most – – retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out… all while putting out fires and keeping shelves tidy.

That’s where we come in! We turn the grind of retail communications into an engaging, effective, aha solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair on fire.

We love helping retailer workers love their jobs because we know how much better life is when you love your work. This year, Retail Zipline became a Great Place to Work-Certified. 97 percent of our employees say Zipline is a great place to work, compared to 59% of employees at a typical U.S.-based company. What’s even more impressive is that 100% of employees say, “I can be myself around here”, “I am treated as a full member here regardless of my position” and “People here are willing to give extra to get the job done.” 100 percent! You can’t beat the Zipline culture.

Want to do meaningful product design work at a mission-driven company, and have a real impact on the lives of millions of people working in retail? As a Sr Product Designer at Zipline, you will do just that – solving complex and interesting problems that help retail workers keep their day on track. You’ll collaborate daily, driving ideas and features from concept to execution to launch – all the while researching, testing, prototyping, and honing the design to ensure it works for our customers and sets a high bar for quality. You will dive deep into parts of the Zipline product, solving critical user needs and shipping solutions to challenging problems.

Responsibilities

• Collaborate closely with Product and Engineering to define north-star vision and strategy for your team and domain
• Work cross-functionally with Product and Engineering to facilitate design discussions, drive design work forward, and ensure high design quality.
• Design flows, sketches, prototypes, UI, visual design, and more for your features.
• Solicit feedback from your peers, including other product designers and teammates in your product team.
• Drive user research to understand customer needs and gather user feedback on concepts and solutions.
• Work closely with Engineering to ensure a high-quality implementation and customer experience – iterating on flows, edge cases, and UI polish.
• Balance short-term product design needs with a vision into the future, and are always thinking about how we can improve the product over the long term.
• Contribute to improving team processes and operations, demonstrating good communication and collaboration through leading by example.
• Promote an inspiring and inclusive environment for the team.

Must-haves

• At least 5 years of experience designing UX/UI solutions for desktop and mobile.
• Outstanding portfolio showcasing a foundation in the visual hierarchy, concept ideation, interaction design, and visual design.
• Experience partnering with Product and Engineering to develop the strategy and rationale for features.
• Experience driving user research such as user interviews, concept testing, and usability testing.

More about you

• Retail experience is an asset, but not required
• Proficient in applications such as Figma, Slack, Gmail, Docs, etc
• Excellent ability to translate complex concepts into simple, persuasive language.
• Ability to effectively listen, understand, share, collaborate, and be a good colleague to all levels within an organization.
• Self-motivated, dependable, and dedicated.
• Ability to act with empathy and intentionality towards our customers and your colleagues.

Employee Benefits

• Stock Options
• Paid Flexible and Sick Time Off (including time off to care for family members)
• Paid Parental Leave
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The “Extras”

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Every year we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, and Costa Rica.
• Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it!
• Wellness allowance: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favorite coffee spot.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science – – a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home – – or vans – – or sailboats.

With Zipline, employees feel more connected, understand the role they play in the brand’s mission, and can feel good about the work they’re doing. This is important to us because retail is one of America’s most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers who are often minority, women, and working part-time while studying or taking care of the family.

The word is getting out. We are featured regularly in the press, mostly because of the results we get from our customers. Here’s a look at just some of the articles published recently. We also picked up some awards in 2020. CBInsights ranked us one of the 100 most promising B2B retail tech companies in the world. And, our CEO was a TechTrailblazer finalist. (Check out her articles on Forbes to see her passion for retail and solving its biggest challenges.)

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail.