Sales Operations Manager

Wonders Corporation

Job Description

About Wonders 

At Wonders, we build products that delight restaurant managers and offload the operational burden of running a restaurant. By enabling frictionless connection between restaurants and their customers, we enhance the experience for everyone.

As a company built by technologists and former restaurant operators, Wonders has strong customer empathy. We obsess over placing our customers first and working backwards, and fundamentally believe that when our customers succeed, we succeed.

Our metrics are strong! Join a rocketship!

  • Wonders has achieved significant growth over the last year, growing annual recurring revenue by almost 200% to $30 million and doubling our customer base of mom-and-pop restaurants.
  • Wonders has maintained profitability for 5+ years and continues to do so even with strong growth.

About the Role

The Sales Operations Manager is a member of Wonder’s sales leadership team, responsible for developing the end-to-end operational function of the selling motion, pipeline management and other aspects of the sales process.

The new hire will contribute directly to company level growth by developing and implementing new methods and strategies for analyzing large amounts of sales data.

This person will be responsible for optimizing the success of the sales team by managing sales goals, projections, and processes. The duties include creating and implementing sales processes, supporting and enabling frontline sales teams to sell, and planning and strategizing sales goals. 

This position will work closely with the VP of Sales to create and enhance the foundation for sales and work with the sales managers and directors to develop the monthly sales forecast. This position will constantly evaluate the current state, market conditions, and roadmap considerations to run a highly effective sales organization. Although this is not a direct customer facing role, everything in this role supports systemically signing-on new clients.

Key Responsibilities:

  • Compile, analyze, and report on sales data to all relevant stakeholders
  • Develop an in depth understanding of existing reporting and forecasting methodologies and implement additional ones
  • Manage sales forecasting and data analysis across multiple dimensions
  • Provide actionable insights and recommendations to guide the sales approach and continue growing the business
  • Establish a process around CRM data input
  • Ability to effectively utilize CRM to manage assigned accounts and territory.
  • Leads solution design, pricing and negotiations. NDA/LSA/SOW owner. This position will focus on assessment, sow’s and work with pricing team to ensure we have margin.
  • Needs to push to create solutions and try new things in our network. Heavy distribution and transportation focus.
  • Support Sales by partnering with leadership to build sales content, share enablement best practices, and develop training.
  • Tracking day to day sales and responsible for main revenue acquisition process.
  • Partner with Operations leaders to create an ecosystem that 1) builds content to help Sales meet their objectives, 2) organizes internal and external content in a way that reps can easily locate/use, and 3) automatically surfaces the right content at the right time to move a deal forward.
  • Work across services and with pricing to ensure we have correct margin vs revenue gain. VC, backhaul, transportation, distribution and direct inject revenue streams.
  • Demonstrate the initiative and ability to analyze complex issues to determine the proper course of action.
  • Collaborate with Sales and Marketing as well as with partners and key stakeholders to increase the productivity and success of Sales Operations.
  • Support all stages of the buying and selling process with particular emphasis on reducing selling time and increasing customer impact. Identify and partner with the team to remove process bottlenecks and barriers, such as the need for new KPIs and tracking against goals.
  • Act as a trusted advisor by understanding sales rep challenges and goals. Be an advocate for the sales rep’s point of view and collaborate internally to achieve internal and external alignment and success.
  • Gain and grow a deep understanding of what our sales teammates need to sell more effectively, as well the metrics to confirm we are achieving our goals.
  • Build strong internal, external, and cross-functional relationships.
  • Help drive overall sales efficiency and data-driven execution.

Qualifications:

  • 3+ years in a Sales Operations role at a SaaS company. Restaurant Technology company a plus.
  • Extensive experience in Salesforce, preferably as an Administrator
  • Experience defining and tracking the KPI’s for sales organizations.
  • Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.
  • Excellent communication skills and ability to effectively work, influence, problem solve, and engage with all levels of the organization.
  • Excel skills, workflow – SharePoint, etc. MS Project, Visio,