Technical Account Manager

Job Description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s
largest and most complex users. Through trusted relationships we offer
customized, strategic consultations and proactively identify opportunity
areas to help businesses deliver more value to their customers, optimize
technical operations on their teams, and accelerate their global growth
with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

• Provide a gold standard experience to your assigned accounts’ key
  stakeholders
• Work with the wider Operations team to provide current state,
  resources and knowledge to enable gold standard experience across
  teams interacting directly with the user via support channels,
  external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and
  Stripe products
• Work cross-functionally both internally and within your user’s
  organizations to provide and implement operational solutions on
  subjects not limited to fraud/disputes, declines, product adoption and
  global expansion
• Work closely with Account Management and other user facing teams as
  part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

• 5+ years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving
  difficult user related problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a highly
  consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to Stripe’s
  largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying
  more complex ones
• Strong technical troubleshooting skills and experience interfacing
  with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at
  multiple levels of the organization

Preferred qualifications

• Operations savvy mindset, with an ability to identify and eliminate
  process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset

For candidates or potential candidates based in Colorado, please reach out to colorado-wages@stripe.com to request compensation and benefits information regarding particular roles. Please include the city in Colorado where you reside and the titles of the applicable roles and/or links to the roles along with your request.