Support Specialist – Merchant Accounts
United StatesJob Description
At Level, we believe using your benefits should be as easy as buying a cup of coffee. We’re unlocking the full value of compensation by rebuilding benefits as a simple payments experience — fast, flexible, and transparent. Our mission is to empower people to build better financial futures, and we’re accomplishing that by transforming the status quo of benefits.
Level is a B2B2C fintech company comprised of a diverse team from industry-leading companies like Square, Oscar, Google, Uber, and Airbnb. Together, we’re creating a new payments tech stack to help employers offer more accessible and personalized benefits for their teams — and this is just the beginning.
At Level, collaboration is our superpower. By leveraging each other’s strengths and curiosity, we’ve been able to build a best-in-class product, culture, and business. Plus, our employee benefits are so awesome that we let our customers buy them too.
What You’ll Do:
- Transaction substantiation outreach to merchants.
- Save Provider outreach.
- Take lead on provider requests (e.g. payment collection).
- Provide introductory information about Level products and services to merchants.
- Uses various software programs to research and analyze the health and performance of Level’s Network Services operations.
- Educate providers about Level, support Level’s claims process via phone and email.
- Surfaces trends, works cross-functionally to determine root cause analysis.
- Collaborates with management to provide recommendations.
- Answer inquiries or forward to the appropriate internal stakeholders by using knowledge of a specific product, service, or other assigned area of expertise.
Who You Are:
- Excellent written and verbal communication skills.
- Strong time and priority management skills.
- Ability to find the positive in any situation.
- Experience working with highly sensitive confidential information.
- An ownership mentality, eager to grow in an early-stage company.
- Self-starter and passionate about working on big, complex problems.
- Skilled at balancing urgent versus important requests.
- You can operate autonomously and you flourish with ambiguity.
What We Offer:
- Competitive compensation and equity
- Remote first, with an office in NYC as an option to come in
- 100% paid medical for you and 80% for your dependents, 100% covered dental and vision through Level for you and your dependents
- Flexible paid time off: take the time you need when you need it! Plus, get up to 10 days of paid sick leave per year
- Fully paid parental leave: up to 14 weeks for primary and 8 weeks for secondary caregivers
- Food, wellness, and office funds via our own Level product
- Quarterly company sponsored events
- Internal learning and development programs
- Have the chance to work at a leading innovator and trailblazer in the world of benefits and payment
This position has a minimum base salary equivalent of $45,760 and a midpoint base salary of $47,840. This role is non-exempt, paid at an hourly rate and overtime eligible. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.
Level is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.
E-Verify Program Participant: Level participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. based applicants and employees only). Please click below to learn more about the E-Verify program:
