Support Software Engineer – Intern (Summer 2023)

Job Description

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the team

The Support Operations Group is a small team of engineers and data scientists responsible for improving the efficiency of the Global Cloudflare Customer Support Team. Our team is responsible for a diverse mix of systems and network tooling that leverage machine learning to provide intelligent responses to Cloudflare customers’ and diagnostics across the Cloudflare edge network.

This internship is targeting students with experience and interest in Software Engineering, Data Science (Machine Learning), or Data Analytics 

What you’ll do

The wide variety in Cloudflare products and the broad technical focus of the team means you will have an opportunity to develop your skills in a number of ways. Every sprint will award you an opportunity to build technically innovative solutions while balancing big-picture goals. You will play an active part in shaping and designing systems, then execute the plan with talented engineers and data scientists. Together, you will create innovative and ambitious projects focused on helping Cloudflare customers and the global technical support team. These applications are composed of microservices, machine learning automations, and 3rd party integrations. The ideal candidate will participate in all stages of the software development lifecycle and be exposed to a wide range of technologies and programming languages, including Go, Python, Javascript, Cloudflare, Google Cloud Platform, PostgreSQL, Grafana, and Kubernetes.

Skills, Knowledge, and Experience

• Pursuing degree in B.S. or M.S in Computer Science, Systems Engineering, or a related field
• Knowledge of modern enterprise data architectures, design patterns, and data toolsets and the ability to apply them
• Proficiency in data modeling techniques and understanding of normalization
• Excellent debugging and optimization skills
• Unit/integration testing experience
• Strong data visualization skills
• Creative problem solving skills and proactive learning
• Experience with Go, Python, or Javascript.
• Comfortable solving complex problems with relative independence. 
• Familiar with distributed system design and implementation.
• Exposure to containerization, Kubernetes and CI/CD systems.
• A good understanding of how the Internet works (DNS, HTTP(S), etc).
• Experience building infrastructure on Google Cloud Platform.
• Effective communication of describing technical situations to a non-technical audience
• Ability to manage deliverables and expectations across multiple key stakeholders
• Keen interest in customer support/customer experience

Bonus Points

• Experience using Cloudflare’s products.
• Experience with Salesforce Service Cloud

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.